Reset your password

Use these steps if you can’t sign in or forgot your password.

If you know the account email

1. Go to Forgot password on the sign-in page.
2. Enter your email and submit.
3. Check your inbox (and spam) for the reset link. It expires in ~1 hour.
4. Choose a new strong password and sign in.

If you never got the email

• Confirm you used the correct login email.
• Wait 1–2 minutes and refresh.
• Check spam/promotions folders.
• If you use a corporate filter, ask IT to allow messages from getcookies.co.

If the reset link expired

• Repeat the reset flow to generate a new link.

If you still can’t reset

• Ask an org admin to confirm you still have an active account.
• Contact support with the email you use for login so we can help.