Troubleshooting
CDN and cache issues
When changes don’t show or scripts still fire
If changes don’t show or scripts still fire, caching might be the cause.
What to clear
- Your site cache (CMS/plugins).
- CDN cache (Cloudflare, Fastly, etc.).
- Browser cache when testing.
Symptoms
- Old banner styling or text persists.
- Script changes (data attributes, new Domain ID) don’t take effect.
- GTM updates not appearing on the live site.
Fix
- Purge CDN for the affected pages/assets.
- Bypass cache temporarily to verify the fix.
- Ensure caching rules don’t strip consent scripts or data attributes.
Still stuck?
Email [email protected] with your domain and what you tried. Signed-in customers can also open a ticket from the dashboard.