Compliance
Refunds, credits, and VAT
How adjustments and tax details work
How billing adjustments and tax details work.
Refunds and credits
- If you cancel mid-cycle, access continues until period end.
- For mistaken charges, contact support with your org name, invoice number, and reason.
- Credits, if issued, apply to future invoices.
VAT/Tax ID
- Add your VAT/Tax ID in billing so it shows on invoices.
- Update company details to match legal entity and address.
Invoices
- Download invoices/receipts from the billing page.
- If you need a PO/quote, contact support.
Timing
- Processing times depend on your payment provider; expect several business days for refunds.
Still stuck?
Email [email protected] with your domain and what you tried. Signed-in customers can also open a ticket from the dashboard.