Back to the help center

Compliance

Run your first scan

Detect cookies and scripts, read results, and fix common issues

Scan your site to detect cookies, scripts, and trackers.

Start a scan

  1. Go to Domains → choose your domain.
  2. Click Start Scan (or Run Scan Now).
  3. Keep the tab open until the scan status changes; large sites may take a few minutes.

Read the results

  • See detected cookies and scripts by category.
  • Review unclassified items and assign them to Analytics/Marketing/Preferences if needed.
  • Check pages crawled and any errors (blocked pages, timeouts).

Fix common issues

  • “Banner not detected”: ensure the banner is installed and loads on the homepage.
  • “Blocked by robots.txt”: allow the scanner user agent or temporarily relax robots rules.
  • Very large sites: limit start URL depth or exclude sections to reduce scan time.

Re-scan after changes

  • Re-run scans after banner updates or new third-party tools to keep the inventory fresh.

Still stuck?

Email [email protected] with your domain and what you tried. Signed-in customers can also open a ticket from the dashboard.