Back to the help center

Getting Started

Manage members and roles

Change roles, remove users, and keep access clean

Control who can access settings, billing, and domains in your organization.

Roles

  • Admin: Can manage billing, users, org settings, domains, scans, banners.
  • Member: Can manage domains, banners, scans; cannot change billing or add admins.

Change a role

  1. Go to Organizations → select org → Team.
  2. Find the user and choose Edit role.
  3. Select Admin or Member and save.

Remove a member

  1. In Team, open the member menu.
  2. Click Remove. They lose access immediately.

Best practices

  • Keep at least two admins for continuity.
  • Limit admin to people who handle billing or compliance.
  • Review the member list quarterly.

Still stuck?

Email [email protected] with your domain and what you tried. Signed-in customers can also open a ticket from the dashboard.